Customers will always remember businesses that treated them with respect and quality customer service. Regardless of your employees’ backgrounds, our customer service eLearning courses can improve this area of your business.
Elevated customer service is a must
in today’s world
Not only will it keep your business competitive with similar companies, but it will motivate your staff and managers to provide excellent customer service on behalf of your business.
The right customer service eLearning course can ensure that both current and onboarding employees have the skills necessary to meet their customer service performance goals.
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Clients We Work With
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How Can Our Custom Call Center Training Solutions
Benefit Your Business?
Call center training via self-paced eLearning is an innovative yet effective way to improve your team’s skill growth and service quality. Creating a culture where your employees can continuously improve will directly benefit your organization.
Our call center training courses are designed to directly assist your customer support teams. Here are some examples of how they can help.
Our call center training courses are designed to directly assist your customer support teams. Here are some examples of how they can help.
Boost Customer Service Levels
Elevate Teamwork and Collaboration
In addition to helping facilitate positive customer relationships, our eLearning courses can also increase teamwork and collaboration for your employees. They can ask questions and solidify their strategies to provide great customer service.
Develop Respectful Culture
Curating a culture of respect isn’t difficult when customer service is at the forefront of your business. These courses can create a strong foundation for the most professional and enjoyable company culture.
Increase Customer Retention
It’s no surprise that the better experience your customers have with your business, the more likely they will be to give you their business again.
Empower Your Team for Success
Being in a customer service role can be intimidating, but our customer service eLearning courses can empower all of your employees to embrace their roles.
Invest in Your Employees
Any onboarding or existing employee will appreciate your investment in furthering their customer service and product retention skills.
Custom eLearning Call Center Training Courses We Provide
Here are some examples of our call center training courses and how they can help your business.
Call Center Management Training Solutions
Online call center management training can be completed from anywhere, giving your employees freedom and flexibility to learn when and how they want. As call centers are notorious for having high turnover rates, it’s important to teach your employees the customer service skills they need to thrive.
The right training can teach your staff about internal tools, processes, and procedures that your company has in place while strengthening their customer service skills.
The right training can teach your staff about internal tools, processes, and procedures that your company has in place while strengthening their customer service skills.
Call Center Customer Support Training Courses
Online call center training courses provide your staff with tips in addition to giving them the skills they need to increase productivity. We’ll work with your team to understand the specifics of your business and target potential problem areas. Investing in the development of your employees signifies your commitment to continuously improving and building upon already existing skills.
Our contact center training courses use engaging and creative audio and video assets to bring seemingly dry topics to life. Even the most apprehensive employees will gain important information from our custom courses.
Our contact center training courses use engaging and creative audio and video assets to bring seemingly dry topics to life. Even the most apprehensive employees will gain important information from our custom courses.
Development Process of Our eLearning Call Center Training Courses
Our thoughtful approach when creating eLearning for call centers helps us achieve unmatched results for your business.
1
Get to Know Your Company
The first step in developing call center training courses for your business is discussing your goals. We ask questions to get to know you and your team as well as discuss your goals. This insight is incredibly helpful in curating your courses.
2
Storyboard & Draft Review
As soon as our in-house team has all of the necessary information, we can begin creating your courses. You can decide whether you want us to create a course from scratch or use an existing template.
3
Course Development
From there, our team of in-house designers and artists will bring your vision to life! As soon as we’re finished, we’ll send you the drafted course for review. Don’t hesitate to reach out if you have edits or concerns.
4
Final Approval
Once we have your final approval, we’ll conduct a quality assurance check and pass along the completed files to your team for integration on your LMS! You’ll be able to start using them immediately.
Industries We Work With
Contact center training courses are beneficial to a range of industries. We have experience with the following:
Retail
Teach your retail employees the skills they need to forge positive customer relationships and thrive in any environment.
Sales
Your sales team requires strong customer support skills to answer questions and obtain new customers for your business. Regardless of your employees’ previous sales experience, we can bring them up to speed through our eLearning courses.
Real Estate
New and seasoned real estate agents can learn strong customer support skills to interact with clients and close more deals, ultimately bringing more revenue to your business.
Warehouse/Logistics
This is a fast-paced industry that requires your customer service representatives to be at the top of their game. Our innovative customer support eLearning courses can help.
Accounting
Teach all of your accounting professionals to interact with their clients in the most professional and respectful way.
Pharmaceutical
Healthcare professionals often need to interact with patients. Utilize our customer support eLearning courses to help them reach maximum potential.
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Why Should You Choose Us for Your Contact Center Training Course Development?
Our customer support training courses are an invaluable resource for your company. Here are only some reasons to work with us.
13 Years of Experience
We’ve been in the eLearning business for over a decade. Throughout our experience, we have worked to help countless companies in a range of industries with more than 1,300 projects.
In-house Production Team
Many other companies that make eLearning courses pass along the artistic process to a third party. We harness the passion and creativity of our in-house team instead. Our own recording studio enables us to provide courses with top-tier audio and a full video production team helps us to travel to clients and create content on-site when needed.
Trusted by Large Companies
We work with small companies and major players in the market like Starbucks, Meta, Uber, Wendy’s, etc. Check our portfolio to see examples of our work.
Our Other Top-Rated Custom eLearning Courses
Compliance
Compliance eLearning courses can help protect the legal aspect of your business. While compliance can be a sensitive subject for your employees, you can empower them with custom courses to teach them how to navigate important topics such as data protection, HR compliance, workplace safety, and harassment issues.
Security Compliance
Protecting your company’s sensitive information is crucial in today’s competitive landscape. Trust our security compliance eLearning courses to teach your teams how to navigate important information so you can reduce the risk of a fatal error.
Onboarding
The traditional onboarding process can be exhausting and cumbersome. Our onboarding eLearning courses are designed to help your new employees interact with the material at their own pace and help them become functional, valuable team members in no time.
Leadership Training
The most successful companies are constantly pushing their leaders to grow and learn new skills. We produce leadership training eLearning courses to help grow your business and retain high-value employees for your organization.
Brand Training
Each of your employees is an extension of your brand. Our brand training eLearning courses are completely customizable, conveying the essential aspects of your brand and how they can be a positive representation of your company at all times.
Product Training
Whether you’re onboarding a new employee or releasing a new product, product training is an essential part of many flourishing businesses. We’ll work with you to hit all of the necessary points so that your employees feel confident selling your product against your competitors.
Customer Onboarding
Make a positive first impression on your customers with a seamless onboarding experience. Our eLearning customer onboarding videos are designed to give your customers a warm welcome and equip them with everything they need to know for success.
Customer Support
If you run a customer-facing business, chances are high that your customers will have questions and need support from you from time to time. Our customer support eLearning classes can teach your employees how to deal with a range of real-world scenarios to give them the confidence they need to handle any scenario.
Sales Enablement
Our custom sales enablement eLearning can equip your sales representatives with the skills they need to excel at their roles. We implement strategic content and targeted training to help your team close more sizable deals.
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Partner Training
Your sales partners act as an extension of your brand, make sure they are informed on how to resell your products and services in the most impactful way possible. We’ll work with you to ensure the eLearning course content is accurate and easy to understand.
FAQ
What Is a Customer Service eLearning Course?
Courses revolving around eLearning for call centers and other similar industries can help you meet your business goals, including attracting and retaining customers. Our training courses can be taken from anywhere, and they will present your team with important information in an engaging and meaningful way.
Provide your employees with real-world scenarios, reinforce positive skills, and give them the confidence needed to thrive.
Provide your employees with real-world scenarios, reinforce positive skills, and give them the confidence needed to thrive.
How much does it cost to build a call center eLearning course?
There is no set answer as to how much it costs. With so many factors in play, including the length of the course, customizations, etc., we highly recommend getting in touch with our team for the most accurate quote.
How long does it take to develop a customer support course?
The length of time it takes for us to complete your course depends on how many customizations you want or how the editing process goes. We’ll be sure to discuss your timeline before starting your course!
How long should a training course for a contact center be?
It depends on the business goals you are trying to achieve. Our team will give professional recommendations during the initial conversation if you’d like our guidance, as we’re always happy to help.
Contact Us
Get in touch with us to learn more about how we can help your business!
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